Trade unions commit to hold Teleperformance to account for human rights violations

Thursday 18 October 2018

Trade unions operating in the ICTS sector all over the world have come together to jointly state their commitment to ensure that Teleperformance workers have their human and labour rights respected through the publication of the Teleperformance Alliance statement.

Teleperformance, headquartered in France, is the largest contact centre company in the world, operating in 76 countries and employing more than 280,000 workers. Teleperformance workers in several countries have faced workplace problems and employer resistance when attempting to unionise and the company has not taken measures to ensure that its worksites around the world are free from human rights violations. Workers have also expressed extreme fear of retaliation for even speaking up about workplace problems such as forced overtime, unpaid work and sexual harassment.

The Teleperformance Alliance statement agrees to:

• Call upon the French government to enforce the French due diligence law and ensure that Teleperformance takes steps to reduce its risk of committing human rights violations in its global operations.
• Hold Teleperformance to the standards adopted for multinational corporations at the ILO, OECD and UN regarding international human rights.
• Call upon government officials, NGOs, businesses, investors and other stakeholders, to assist in enforcing these standards.
• Where necessary, draw public attention to the conduct of Teleperformance in France and other countries in which it does business.

You can read the full statement below. You can also read the statement in Dutch, Finnish, French, German, Italian, Portuguese, Spanish and Swedish.

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