Spotlight shed on working conditions in call centre

Spotlight shed on working conditions in call centre

On 20 October, the UNI Global Union call centre action week kicked off.

Since 2006, UNI Global Union (the global union for workers in the service sector) organises during the month of October a major campaign in call centres. From October 20 to 25, UNI Europa affiliates relay the campaign at company level to improve working conditions in this highly competitive sector. The 2014 edition focuses on the importance of union representation in call centres. Indeed, delegates are first in line to ensure that working conditions are decent for all workers.

On 20 October, in Belgium, the CNE / LBC-NVK, SETCa CGSLB and unions take common action to demand better union representation for workers in call centres . Actions are held around the country. The common actions started on Monday: activists show their support for operators in a call centre of the capital, where job insecurity reigns. 200 militants SETCa and CNE / LBC-NVK services demonstrated in Etterbeek in front of the company Benelux Assist. The call centre was not chosen at random. The company in question still has no union representation, mainly because of the abundance of precarious and temporary contracts. Collective bargaining is not possible. This is a common situation in call centres and it perfectly illustrates the chosen theme for this year’s common action.

Other actions will follow throughout the week in the major Belgian cities from Brussels, Charleroi, Antwerp, Leuven, Liège, Hasselt, etc. in the following companies: IPG / SNT, WBCC, Target power, Carglass In2com Unamic , Touring, Telenet, N-Allo, De Stroomlijn, Mobistar, and many others, including banking and insurance.

Trade unions jointly leaflet and give out flashlights to shed light on the working conditions in operator companies.

Oliver Roethig, UNI Europa Regional Secretary, who joined the common action in Brussels said: “Workers need to organise and join unions to improve their working conditions, especially as contact centre workers suffer from poor working conditions!”

Read here the press release

Read here our leaflet on the call centre action week



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Online panel on diversity and inclusion in the European Audiovisual sector

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This roundtable is the first of four to be organised in the context of a project jointly implemented by the social partners in the European audiovisual sector and co-funded by the European Union



Sectoral Social Dialogue Committee Temporary Agency Work Working Group Meeting

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61st UNI Europa Management Committee

Schedule: 10:00-17:00
Online meeting (Zoom)